Returns & Exchanges


ONLINE RETURN AND EXCHANGE POLICY

1.  Online purchases may be returned in person to our store in Banff - 225 Bear Street, Unit B, Banff, Alberta, T1L 1B5, or to our store in Jasper - 1 Old Lodge Road, Jasper, Alberta, T0E 1E0.

2.  Online purchases may be returned by mail to our shipping address in Canmore, Alberta. PO Box 8654, Canmore, Alberta, T1W 0B9, at your expense.

3.  Please note we will not accept returns or exchanges on items which have been washed. To avoid shrinkage please follow our washing instructions.

4.  All returns and exchanges must be within 30 days of your purchase date with original tags and invoice.

5.  Please email us at info@rockymountainflannel.com or call us on 403-762-8788 to arrange an exchange.

STORE RETURN AND EXCHANGE POLICY

  1. Please bring your invoice/receipt along with the item(s) you would like to return to the store in Banff, Alberta or Jasper, Alberta.
  2. If you do not have your original receipt, reprint your order confirmation email and bring it to the store. Returns without an original receipt will receive in store credit.
  3. Please bring the credit card you used to make your online purchase and valid photo identification. Your refund will be credited in the same form as your original payment. 
  4. Please note we will not accept returns or exchanges on items which have been washed. To avoid shrinkage please follow our washing instructions.

TO RETURN BY MAIL:

  1.  Ensure all items are packed and sealed securely. 
  2. Drop the shipment off at your nearest Canada Post outlet (or carrier of your choice). Keep your shipping receipt for tracking purposes.
  3. Once we have received your package you will receive a return confirmation email, Your refund will be credited in the same form as your original payment. Please note that shipping charges are non-refundable. 
  4. Please note we will not accept returns or exchanges on items which have been washed. To avoid shrinkage please follow our washing instructions.

Return shipping fees are the customer's responsibility.

Please ship all returns to: (Our Canmore Post Office Box)

Rocky Mountain Flannel Company
PO Box 8654 
Canmore, AB, T1W 0B9

If you have any questions regarding your return please call us 403-762-8788